General conditions for warranty and privacy

1. Guarantee Regulations for Service and Repairs (EEC and outside-EEC)

ROVER Instruments is a certified Company ISO 9.001-14.001-18.001.

ROVER Instruments is a DVB Member No. 50490, and actively co-operates with this organization.

ROVER Laboratories S.p.A. has a standard guarante period of 12 months.

This is extended to 24 months for countries within the European Community, and in any case, in accordance with the laws and/or possible regulations applied in your country.


1. IMPORTANT: the guarantee is valid only upon the presentation of invoice or receipt to ROVER Laboratories S.p.A. The purchase date must be clearly indicated on the invoice/receipt.

2. The guarantee covers the replacement free of charge of parts only, when malfunctioning is solely due to manufacturing faults. The faults must be indentified and defined by Rover personnel only.

3. The guarantee is void if:

a. the equipment is tampered with or repaired by non-authorized personnel;
b. damage is found, caused by the incorrect use of the equipment, without following the advice explained in the User’s Guide accompanying the equipment;
c. damage is found caused by the use of the equipment in unsuitable working environments.

4. The following parts are not covered by the guarantee:

a. Parts subject to wear, such as aesthetic ones, keyboard, encoder, plastic chassis, etc;
b. Batteries, 3 months from the date of purchase, if original;
c. Bags and carrying cases, including shoulder straps, PSU and accessories.

5. The equipment can not be replaced and the guarantee can nor be extended after the repair of a fault.


6. The equipment can only be repaired by the manufacturer or by an authorized ROVER Laboratories service center:

a. Before returning the meter for repair, always contact the distributor where you purchased the unit or an authorized service center if present in your area to obtain the return procedure for your analyzer. If no authorised ROVER service centers are available in your area, please contact Rover Laboratories S.p.A. directly at the following telephone/fax numbers and/or e-mail address:

  • Telephone: +39.030.9198.299
  • Fax: +39.030.990.6894
  • E-mail:

b. Important: please take note that non-authorised returns for repair to ROVER Laboratories S.p.A. will be rejected.
c. When returning the meter, always send it with the following documentation attached:

  • the fully-compiled FAULT IDENTIFICATION FORM
  • transport document
  • the eventual request for an estimate of repair costs

d. Please note that the request for an estimate of repair costs must be submitted upon return of the analyzer with a written note. If the repair cost estimate is not accepted, ROVER Laboratories reserves the right to charge the customer for the estimate costs analysis.

7. Risks and costs for transport to ROVER Laboratories S.p.A. must be sustained by the buyer. After repair, if the equipment is under guarantee, ROVER Laboratories S.p.A. will pay for the transport returning the goods to the customer. If the instrument is not under guarantee, after repair, the equipment will be returned by courier service with the amount to be paid by the customer shown on the invoice.

8. The guarantee does not cover compensation for direct or indirect damages of any kind to people or goods caused by the use of the equipment and/or compensation caused by the suspension of use due to eventual repairs.

9. ROVER Laboratories. S.p.A. is not responsible for eventual tampering and/or modifications that may cause the goods to no longer adhere to the European “CE” regulations, especially regarding EMC and safety.

10. ROVER is a DVB Member.

2. Privacy

Briefing on the protection of personal data in accordance with Legislative Decree 196 of 30 June 2003


The Leg. 196/03 (hereinafter referred to as “Act”) governs the processing of personal data. Personal data is defined as any information relating to a natural or legal person, association or entity (hereinafter referred to as “he”) allowing the unambiguous identification, whether direct or indirect, of the person concerned. Processing of personal data means to them: – collection, recording, organization and storage; – development, selection, extraction and comparison – and spread – amendment, blocking, erasure and destruction that law provides for these treatments, a matter of principle and with a few specific exceptions, the individual’s consent. It is established by law that the figure of the guarantor is a collegial body responsible for the protection of persons with regard to the processing of personal data and provided that the person concerned will be given the necessary information about the contents of Law with particular reference to their rights. This information has been summarized in this special note.


The personal data intended to contribute to our records and those on paper and other entities on behalf of whom the privacy are collected directly from the person concerned or by third parties. In the first case, the note is then given to the person at the same time as the collection of data, in other cases the information is provided upon registration data.


The data collected can be used for: implementations arising from laws, regulations and by the Community legislation (eg. For the management of relations with the social security institutions and welfare, communications with the orders of supervision). Implementation contract, and pre arising from the relationship set up by the person concerned (eg. For accounting and tax purposes), including the communication of data to third parties for operational or organisational reasons (such as the provision of services , storage, shipping, management of payments). Implementations concerning the accession to unilateral initiatives of the company such as: competitions, contests, prize trips, etc.. For the purposes indicated in the previous chapters, the missing data may make it impossible, in whole or in part, to society, to establish and / or execute the contractual relationship. Implementations related to the selection process which preceded the creation of contractual relationship (eg. Acquisition of “curriculum vitae” and the compilation of the questionnaire information). Access to services provided by the website Sending at the request of emails from the website following the publication of works, comments, reviews or messages of interest to the person concerned. Sending the request of a periodic newsletter on the activities of the website Sending material, advertising or promotional activities of the company RO.VE.R Laboratories s.p.a. – Via Parini 2 – 25019 Sirmione (BS) Italia – Tel: +39.030.9198.1 – Fax: +39.030.990.6894 – Email: info @


The law defines sensitive data as those particular personal data to reveal: – racial and ethnic origin of the person concerned, – religious, philosophical or other – political opinions or membership in political associations, trade unions, religious or philosophical – the state of health and sex life. The company does not operate any treatment of sensitive data.


The personal data will be processed through manual, computer and electronic logic closely related to the purposes mentioned above, however, to ensure the security and confidentiality of the data. Some treatments can be carried out, for the purposes and with the procedures outlined above, and in compliance with the criteria which ensure privacy and security, companies – responsible regarding treatments they made – providing services equipment, necessary to their contractual obligations.


The art. 7 of the Act attaches to the specific rights. In particular, interested parties may obtain, from the confirmation of the existence of their personal data and that these data are made available to him in understandable form. The interested party may also request information regarding the origin of the data and the logic and purpose for which Basa treatment; to obtain the cancellation, making anonymous or blocking of data processed in violation of the law, as well as ‘modification, correction or, if there is interest, the integration of data; to oppose, for legitimate reasons, to the same treatment. Further information regarding the treatment and disclosure of their personal data can be obtained directly at the headquarters of RO.VE.R Laboratories s.p.a. – Via Parini 2 – 25019 Sirmione (BS) Italia – Tel: +39.030.9198.1 – Fax: +39.030.990.6894 – Email: info @


The holder of personal data is the company RO.VE.R Laboratories s.p.a. – Via Parini 2 – 25019 Sirmione (BS) Italia – Tel: +39.030.9198.1 – Fax: +39.030.990.6894 – Email: info @