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Faq - frequently asked questions:
In the blue MENU on the left, in the "Service and Support" area, select "SW updates".
Select the word REGISTER at the top of the page.
You will access an electronic form. Fill in your personal data and a Username of your choice.
Once you have completely filled in the form, confirm by clicking on SEND.
You will then receive an email to activate your registration. Select the link in the email and you will immediately receive another email that confirms your User ID and lets you know your Rover password.
Select the link shown in the email and you will immediately receive another message that confirms your User ID and lets you know your Rover Password.
Carefully make a note of your User Id and Password because you will need these each time you want to access the Software update area.
2. WHAT IS THE S.M.A.R.T. PROGRAM?
The S.M.A.R.T. program is used to connect your ROVER meter to a PC. It must be installed in the PC in order to carry out software and/or memory upgrades in your meter.
The S.M.A.R.T. can be downloaded free of charge from the "Service and support" area of the website, in the area "SW updates" in the blue menu on the left.
You can only access this area after you have REGISTERED (see FAQ 1).
There are two versions of the S.M.A.R.T. program: Standard and Pro.
The S.M.A.R.T. program automatically becomes Standard after 30 days of use. To activate the Pro version of the program, contact ROVER's Service department to ask for a license.
The standard S.M.A.R.T. program allows you to update the software in your meter.
The Pro version also allows you to edit the memory plans in your meter.
For more information about the S.M.A.R.T. program, download the S.M.A.R.T. User guide in the "Service and Support" area, in "SW updates", in the blue menu on your left, after you have REGISTERED (see FAQ 1).
3. CAN I UPGRADE ALL ROVER METERS USING THE S.M.A.R.T. PROGRAM?
The S.M.A.R.T. program allows you to update your ROVER field strength meters.
There are 2 types of S.M.A.R.T.:
One of the programs is for the FAST series of meters, called the S.M.A.R.T. FAST ;
The other program is for all the other ROVER meters.
Both programs can be downloaded from the "Service and support" area in the "SW updates" section (blue menu on the left), after you haved REGISTERED on the website (see FAQ 1).
4. HOW CAN I UPGRADE THE SW IN MY METER?
Once the you have downloaded your new Software (after REGISTRATION) in the meter and you have installed the S.M.A.R.T. program in your PC:
- Connect your meter to the mains and turn it on;
- Connect the USB cable to the meter FIRST and THEN to your PC;
- Start up the S.M.A.R.T. program;
- Click on “Instrument”, then on “Upgrade Firmware” in the S.M.A.R.T. program;
- In the window "Open" select the file to be used to update the meter and confirm the selection by clicking on "Open";
- The “Upgrade Software” window will open where you can select the model of your meter;
- Press “Upgrade” to start the upgrade procedure;
- When the update is complete, the words "Program Successful" will appear on your PC screen and a summary showing the meters settings;
- Turn on your meter and check that the Software number and new version is correct in the Start-up and Sef-Test displays.
WARNING!
- Do not use, turn off or disconnect your meter from the mains, during the upgrade.
- If the upgrade is not successful:
- Check connections and repeat the operation;
- If the operation described in this paragraph continues to fail, contact ROVER-INSTRUMENTS (wecare@roverinstruments.com).
5. WHAT DO I NEED TO KNOW ABOUT THE BATTERIES IN MY METER?
If you have problems with battery duration, it is not necessary to replace the batteries in your meter, simply update its software!
These are the three most IMPORTANT rules for maximum BATTERY maintenance in ROVER meters:
• Always turn your meter off before connecting the battery charger.
• Do not leave the batteries discharged for long periods of time.
• Always charge your meter every night for at least 8/10 hours, even if the batteries are not completely discharged.
The batteries supplied are high quality, tested individually and guarantee a maximum autonomy according to the following conditions of use:
• The power consumption of single, dual or quadruple LNBs,
• The use of the “AUTO-OFF” timer, which automatically turns your meter off after 5 or 10 minutes of inactivity (saving up to 30%),
• The use of only one graphics display and turning off the TFT (only for dual display models), saving 30%,
• The life and efficiency of the batteries (a 10% reduction each year),
• The external temperature (the cold notably reduces battery capacity, 20% battery capacity is lost at less than 10°C).
The battery indicator tolerance can vary between +/- 20% (like all battery powered electronic devices) according to the following factors:
• The load percentage of the battery,
• The external temperature and battery conditions of use.
For more detailed information regarding batteries in your meter, download the "BATTERY use and maintenance GUIDE", which can be downloaded from the "Service and support" area in the blue menu on your left, after you have REGISTERED (see FAQ 1).
9. CAN I “RESET” OR “BOOT” MY METER?
ROVER meters implement the latest generation of technologies and the hardware is becoming more and more like that of a computer. For this reason, it may sometimes be necessary to "reset" your meter (if it blocks) to clean up the internal memories.
To “reset” our meter, keep the ON/OFF key pressed for 10 seconds.
10. HOW CAN I MEASURE FIBER OPTIC SIGNALS?
These measurements are very easy using the new ROVER meters, designed for fiber optic.
Download the “ROVER Fiber Optic meters catalogue”, which shows meters and applications diagrams.